Marthen-Huddle turns the daily stand-up your community already runs into a searchable operational record, with every issue owned, dated, and resolved.
Daily huddle
Tuesday, March 11
Census
112
PPD actual
3.42
PPD budget
3.50
Still open
Call light response, 200 hall
Family concern, room 214
The most important fifteen minutes of your day produce no record, no accountability, and no visibility above the building.
A family concern raised on Tuesday with no named owner becomes a state complaint six weeks later. Nobody meant to drop it. Nothing was written down that would have caught it.
Read: why grievances fall through the cracksThe huddle happens, then disappears. Leadership has no record of what was reported, promised, or missed.
Read: how to run a daily huddleAppointments, expected visitors, admissions, transport, and who is out today all live on paper and in one person's head. Anything not written down leaves with them at 4 p.m.
Read: how to stop losing what the front desk knowsYou hear about problems weeks after the trend started, usually when something has already gone wrong. By then the fix is a corrective action plan, not a conversation.
Recognition happens verbally in the huddle, if at all, and is never recorded. The CNA who stayed late on Tuesday is the one you are backfilling in March.
Grievance sign-off, QAPI tracking, and PPD reporting are reconstructed after the fact instead of captured as they happen. The scramble starts when the surveyors are already in the lobby.
Each department head submits census, staffing, PPD, and anything they are worried about before the huddle starts. Quick entry on a phone, detailed entry at a desk.
One screen walks the room through census and admissions, each department, open issues, and shout-outs. Nobody has to remember the order.
Issues, grievances and follow-ups carry a named owner and a date. Tomorrow's huddle opens with what is still outstanding.
No more rebuilding yesterday from memory
Digital daily huddle
Census, admissions and discharges, PPD actual against budget, staffing status, and every department's update, captured as the huddle happens and searchable afterward.
No more concerns that quietly disappear
Issue tracking through resolution
Issues, grievances and follow-ups with a named owner, a due date, and a sign-off record that holds how it was addressed, who was contacted, the root cause, and the preventive action.
No more binder at the front desk
Front desk boards
Resident appointments, expected visitors including surveyors and tours, admissions and discharges with transport and arrival windows, and a staff in and out board covering both same-day windows and multi-day absences.
No more reconstructing the month for a board meeting
Historical reports and monthly exports
Any past day opens as it was reported. Administrators export a month of huddle records and staff metrics to a spreadsheet in one click.
No more calling each building to find out how the morning went
Regional dashboard
Every community in the portfolio on one screen, with the ones that need attention visible before anyone picks up the phone.
No more coordinating the day on personal phones
Team messaging with retention limits
Direct messaging inside the platform instead of a group text that follows people home. Messages are deleted after 30 days and the retention notice is visible in the conversation.
No more recognition that evaporates the moment it is said
Shout-outs as a formal agenda section
Peer recognition is a standing part of the huddle, recorded against the day it happened, so it can be repeated in a review or an all-staff meeting.
No more clinical review that changes shape depending on who runs it
Clinical agenda builder
A structured daily clinical agenda with templates and a step-through flow, so falls, wounds, changes in condition and pending orders get covered the same way every day.
Pricing is per unit, per day, billed monthly. There is no per-seat charge. Every CNA, housekeeper, front desk person and department head can use it without changing what you pay.
That matters in this industry specifically. Seat-based pricing is a tax on staffing churn: you pay to add the aide you just hired, and you pay again to add their replacement. It also pushes operators to limit access to managers, which is how the front desk and the floor end up outside the system that is supposed to coordinate them.
You buy the building, not the badge count.
Stated plainly, including what we do not claim.
Access is enforced on the record itself, not hidden in the interface. A staff member in one community cannot read another community's data.
Owners, regional leaders, administrators, managers and staff each see what their role allows. Community assignment decides which buildings a person reaches.
Role changes, community assignments, invitations and logins are written to an audit trail with the actor and the time.
The platform is built for operational coordination, not clinical charting. Messages are deleted after 30 days. We do not claim HIPAA certification or SOC 2 attestation, and we will tell you exactly what we do and do not hold.
The executive director walks into the morning already knowing census, who is short, and what is still open from yesterday.
Three to fifteen buildings on one screen, so a problem in one community surfaces the same week it starts, not at the quarterly review.
One operating standard across the portfolio, with an exportable record behind every building when a survey, a lender, or a buyer asks.
A twenty-minute working session, not a sales pitch. We will walk through your current huddle and show you exactly what is falling through.